Frequently Asked Questions

Healthcare2U simplifies the entry-point to healthcare for everyone.

  • Members
  • Employers
  • Brokers

FAQs

Members Questions

Is Healthcare2U’s Direct Primary Care membership (DPCplus) considered health insurance?

No, Healthcare2U’s membership is not insurance. Healthcare2U provides a healthcare membership based on the direct primary care (DPC) payment model – an innovative alternative payment model that consists of a flat and affordable membership fee. This membership provides unlimited access to Healthcare2U services but does not include coverages such as hospitalization or critical illness.

Why can’t I view clinic addresses, names, and phone numbers?

Healthcare2U membership does not include walk-ins to primary care or urgent care facilities. To curtail walk-ins from occurring, we do not share clinic information until a member schedules an appointment through our Central Scheduling Department.

Is there a limit on the number of times members can see a physician?

No, there is not a limit on physician office visits through Healthcare2U. Members schedule their appointments through our Central Scheduling Department for every appointment.

Is Healthcare2U’s DPCplus membership limited to certain geographical locations?

Healthcare2U’s DPCplus membership is available across the United States.
Please note if your membership includes WellCard Savings and you are located within MT, VT or WA, you will not receive a discount card.

What benefits are included within the Healthcare2U membership?

Healthcare2U’s DPCplus membership includes:

  • Unlimited doctor visits for a $10 visit fee
  • Unlimited urgent care visits for a $25 visit fee
  • Unlimited access to bilingual licensed medical providers online or by phone, 24/7/365 for minor illnesses and injuries at $0 out of pocket cost to members
  • Annual physical with four labs: complete metabolic panel (CMP), complete blood count (CBC), thyroid-stimulating hormone (TSH) and lipid panel
    • Well-woman pap smear pathology interpretation is not included.
    • Dependent on membership type, the annual physical may only available after six consecutive months of membership.
  • Unlimited chronic disease management for 13 of the most prevalent chronic disease states. Healthcare2U accepts the following disease states (within manageable ranges): anxiety, arthritis, asthma, blood pressure, CHF, COPD, depression, diabetes, fibromyalgia, GERD, gout, hypertension, and thyroid
  • Generic-first protocols practiced by physicians

If members have any pre-existing conditions like diabetes or hypertension, can they still sign up?

Yes, we accept pre-existing conditions within manageable ranges. Healthcare2U detects, treats, and manages 13 of the most prevalent disease states through our partner-physician clinics for a $10 fee per visit. Members receive unlimited physician-office visits, so they can take the necessary steps to get treatment before an illness becomes serious.

I have health insurance. How does a DPC membership work with commercial health insurance like United Healthcare, Blue Cross, Aetna or others?

Healthcare2U is a great complement to traditional insurance healthcare plans. Through Direct Primary Care’s alternative payment model, all services offered by the membership are deflected from your insurance plan. Instead of dealing with copays, deductibles, and premiums, there is a flat membership fee and low visit fees when you arrive to the physician clinic. For example, members that have high deductible health plans can benefit from Healthcare2U because the membership will serve as a gap solution, providing you with valuable primary-care services that your health insurance does not cover.

Can Healthcare2U physicians treat any medical condition?

Our physicians can treat many medical conditions including certain chronic conditions within manageable ranges like diabetes or hypertension. There may be times when patients will need to be referred to a specialist or hospital. Specialist care and hospital coverage are not included under the Healthcare2U membership agreement.

Does this membership cover hospital care or specialty care?

Hospital care:
Healthcare2U’s membership does not include inpatient or outpatient hospital services. In addition to this membership, many members have/acquire a high-deductible wraparound policy to cover the emergency care that is not covered under Healthcare2U.

Specialty Care:
Healthcare2U detects, treats, and manages 13 of the most prevalent chronic disease states. While we accept disease states within manageable ranges, we do not provide specialty care outside of our partner-physician clinics. If a member currently sees a specialist for an advanced disease state, we do not recommend leaving that specialist.

If I have Medicare, Medicaid or Tricare, can I enroll in Healthcare2U?

No, unfortunately Healthcare2U cannot accept these members due to insurance regulations.

Employers Questions

Is Healthcare2U’s Direct Primary Care membership (DPCplus) considered health insurance?

No, Healthcare2U’s membership is not insurance. Healthcare2U provides a healthcare membership based on the direct primary care (DPC) payment model – an innovative alternative payment model that consists of a flat and affordable membership fee. This membership provides unlimited access to Healthcare2U services but does not include coverages such as hospitalization or critical illness.

Why can’t I provide my employees with a list of Healthcare2U’s clinic addresses, names, and phone numbers?

Healthcare2U membership does not include walk-ins to primary care or urgent care facilities. To curtail walk-ins from occurring, we do not share clinic information until a member schedules an appointment through our Central Scheduling Department.

Is there a limit on the number of times members can see a physician?

No, there is not a limit on physician office visits through Healthcare2U. Members schedule their appointments through our Central Scheduling Department for every appointment. Through this feature, we can navigate members through their healthcare, utilizing our membership before your insurance coverage.

Is Healthcare2U’s DPCplus membership limited to certain geographical locations?

Healthcare2U’s DPCplus membership is available across the United States.

Please note Healthcare2U’s membership includes access to WellCard Savings. If your employees are located within MT, VT, or WA, they will not receive a discount card.

What benefits are included within the Healthcare2U membership?

Healthcare2U’s DPCplus membership includes:

  • Unlimited doctor visits for a $10 visit fee
  • Unlimited urgent care visits for a $25 visit fee
  • Unlimited access to bilingual licensed medical providers online or by phone, 24/7/365 for minor illnesses and injuries at $0 out of pocket cost to members
  • Annual physical with four labs: complete metabolic panel (CMP), complete blood count (CBC), thyroid-stimulating hormone (TSH) and lipid panel
    • Well-woman pap smear pathology interpretation is not included.
    • Dependent on membership type, the annual physical may only available after six consecutive months of membership.
  • Unlimited chronic disease management for 13 of the most prevalent chronic disease states. Healthcare2U accepts the following disease states (within manageable ranges): anxiety, arthritis, asthma, blood pressure, CHF, COPD, depression, diabetes, fibromyalgia, GERD, gout, hypertension, and thyroid
  • Generic-first protocols practiced by physicians

If members have any pre-existing conditions like diabetes or hypertension, can they still sign up?

Yes, we accept pre-existing conditions within manageable ranges. Healthcare2U detects, treats, and manages 13 of the most prevalent disease states through our partner-physician clinics for a $10 fee per visit. Members receive unlimited physician-office visits, so they can take the necessary steps to get treatment before an illness becomes serious.

How does a DPC membership work with commercial health insurance like United Healthcare, Blue Cross, Aetna or others?

Healthcare2U is a great complement to traditional insurance healthcare plans. Through Direct Primary Care’s alternative payment model, all services offered by the membership are deflected from your insurance plan. Instead of dealing with copays, deductibles, and premiums, there is a flat membership fee and low visit fees when you arrive to the physician clinic. For example, members that have high deductible health plans can benefit from Healthcare2U because the membership will serve as a gap solution, providing you with valuable primary-care services that your health insurance does not cover.

Can Healthcare2U physicians treat any medical condition?

Our physicians can treat many medical conditions including certain chronic conditions within manageable ranges like diabetes or hypertension. There may be times when patients will need to be referred to a specialist or hospital. Specialist care and hospital coverage are not included under the Healthcare2U membership agreement.

Does this membership cover hospital care or specialty care?

Hospital Care:
Healthcare2U’s membership does not include inpatient or outpatient hospital services. In addition to this membership, many members have/acquire a high-deductible wraparound policy to cover the emergency care that is not covered under Healthcare2U.

Specialty Care:
Healthcare2U detects, treats, and manages 13 of the most prevalent chronic disease states. While we accept disease states within manageable ranges, we do not provide specialty care outside of our partner-physician clinics. If a member currently sees a specialist for an advanced disease state, we do not recommend leaving that specialist.

Brokers Questions

Is Healthcare2U’s Direct Primary Care membership (DPCplus) considered health insurance?

No, Healthcare2U’s membership is not insurance. Healthcare2U provides a healthcare membership based on the direct primary care (DPC) payment model – an innovative alternative payment model that consists of a flat and affordable membership fee. This membership provides unlimited access to Healthcare2U services but does not include coverages such as hospitalization or critical illness.

Why can’t I provide my employees with a list of Healthcare2U’s clinic addresses, names, and phone numbers?

Healthcare2U membership does not include walk-ins to primary care or urgent care facilities. To curtail walk-ins from occurring, we do not share clinic information until a member schedules an appointment through our Central Scheduling Department.

Is there a limit on the number of times members can see a physician?

No, there is not a limit on physician office visits through Healthcare2U. Members schedule their appointments through our Central Scheduling Department for every appointment. Through this feature, we can navigate members through their healthcare, utilizing our membership before your insurance coverage.

Is Healthcare2U’s DPCplus membership limited to certain geographical locations?

Healthcare2U’s DPCplus membership is available across the United States.

Please note Healthcare2U’s membership includes access to WellCard Savings. If your employees are located within MT, VT or WA, they will not receive a discount card

What benefits are included within the Healthcare2U membership?

Healthcare2U’s DPCplus membership includes:

  • Unlimited doctor visits for a $10 visit fee
  • Unlimited urgent care visits for a $25 visit fee
  • Unlimited access to bilingual licensed medical providers online or by phone, 24/7/365 for minor illnesses and injuries at $0 out of pocket cost to members
  • Annual physical with four labs: complete metabolic panel (CMP), complete blood count (CBC), thyroid-stimulating hormone (TSH) and lipid panel
    • Well-woman pap smear pathology interpretation is not included.
    • Dependent on membership type, the annual physical may only available after six consecutive months of membership.
  • Unlimited chronic disease management for 13 of the most prevalent chronic disease states. Healthcare2U accepts the following disease states (within manageable ranges): anxiety, arthritis, asthma, blood pressure, CHF, COPD, depression, diabetes, fibromyalgia, GERD, gout, hypertension, and thyroid
  • Generic-first protocols practiced by physicians

If members have any pre-existing conditions like diabetes or hypertension, can they still sign up?

Yes, we accept pre-existing conditions within manageable ranges. Healthcare2U detects, treats, and manages 13 of the most prevalent disease states through our partner-physician clinics for a $10 fee per visit. Members receive unlimited physician-office visits, so they can take the necessary steps to get treatment before an illness becomes serious.

How does a DPC membership work with commercial health insurance like United Healthcare, Blue Cross, Aetna or others?

Healthcare2U is a great complement to traditional insurance healthcare plans. Through Direct Primary Care’s alternative payment model, all services offered by the membership are deflected from your insurance plan. Instead of dealing with copays, deductibles, and premiums, there is a flat membership fee and low visit fees when you arrive to the physician clinic. For example, members that have high deductible health plans can benefit from Healthcare2U because the membership will serve as a gap solution, providing you with valuable primary-care services that your health insurance does not cover.

Can Healthcare2U physicians treat any medical condition?

Our physicians can treat many medical conditions including certain chronic conditions within manageable ranges like diabetes or hypertension. There may be times when patients will need to be referred to a specialist or hospital. Specialist care and hospital coverage are not included under the Healthcare2U membership agreement.

Does this membership cover hospital care or specialty care?

Hospital Care:
Healthcare2U’s membership does not include inpatient or outpatient hospital services. In addition to this membership, many members have/acquire a high-deductible wraparound policy to cover the emergency care that is not covered under Healthcare2U.

Specialty Care:
Healthcare2U detects, treats, and manages 13 of the most prevalent chronic disease states. While we accept disease states within manageable ranges, we do not provide specialty care outside of our partner-physician clinics. If a member currently sees a specialist for an advanced disease state, we do not recommend leaving that specialist.

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